Borro – Privacy Policy

At Borro, your trust is our priority. This Privacy Policy explains:

  • What data we collect
  • How we use it
  • How we protect it

If you have any questions, please contact us at [email protected].


1. Who Are We?

We are Borro (referred to as “we,” “our,” “us”). Borro facilitates peer-to-peer item rentals.

Registered Office Address: [Your Company Address Here]

2. What Information Do We Collect?

2.1 Information You Provide

  • Personal details: Name, ID, email address, phone number, and location for account verification.
  • Payment details: Secure transaction processing (credit card, wallet, etc.).
  • Profile information: Photos and item descriptions for listings.

2.2 Information From Your Device

  • Geolocation data: To facilitate item exchanges.
  • Device information: Operating system, browser type, and technical details.

2.3 Information Through Usage

  • Communication records: Chats and messages exchanged between users.
  • Reviews & ratings: Items reviewed or rated by you.

2.4 Social Media Information

Data shared through social media accounts linked to Borro.

2.5 Cookies

We use cookies to enhance user experience, track usage, and improve platform performance.

You can disable cookies in your browser settings, but this may affect functionality.

3. How Do We Use Your Information?

3.1 To Provide Our Services

  • Enable rentals and manage listings.
  • Verify identities and handle payments securely.

3.2 For Security and Compliance

  • Prevent fraud.
  • Enforce terms of service.
  • Meet legal and regulatory obligations.

3.3 To Improve User Experience

  • Personalize content.
  • Send relevant notifications.
  • Analyze platform usage.

3.4 For Marketing Purposes

Notify users about new features, services, and promotions. Users may opt-out of promotional communications at any time.

4. Who Do We Share Your Information With?

4.1 Service Providers

We may share data with third-party service providers, including:

  • Payment processors (e.g., Paymob).
  • Customer support tools (e.g., Tawk.to).
  • KYC verification services.

4.2 Other Users

Limited details, such as name and phone number, may be shared with users involved in rental transactions.

4.3 Regulatory Authorities

Information may be disclosed if required by law or necessary to enforce policies.

We do not sell user data to third parties.

5. Your Rights

Users have the following rights regarding their personal data:

5.1 Access and Update

Users may update personal details via the Borro app.

5.2 Request Data Deletion

Users may request account deletion. Some data may be retained for legal or security reasons.

5.3 Object to Marketing

Users may opt-out of promotional messages.

5.4 Withdraw Consent

Permissions for geolocation and other device features can be revoked in device settings.

6. Data Protection

  • Data is encrypted and stored securely.
  • Only authorized personnel have access to sensitive information.
  • Geolocation and payment data are processed through secure systems.

7. Data Storage and Transfers

User data may be stored and processed outside their home country, with safeguards in place to ensure adequate protection.

8. Changes to This Policy

This policy may be updated periodically. Significant changes will be communicated via email or in-app notifications.

9. Contact Information

For any inquiries or concerns, please contact us at: [email protected]